Return policy

Return Policy - MK Soft

At MK Soft, we are dedicated to ensuring your complete satisfaction with our products and services. Our return policy is designed to make the return process as smooth and convenient as possible.

Returns Eligibility

To be eligible for a return, your item must meet the following criteria:

  1. The item must be in its original condition, as provided by MK Soft.

  2. All original tags, labels, and accessories must be intact.

  3. The product should not show any signs of damage, misuse, or unauthorized alterations.

Initiating a Return

If you wish to return a product, please follow these steps:

  1. Contact our customer support team at whatsapp:0304-3878969 within 14 days of receiving your order to initiate the return process.

  2. Provide your order number and details of the item you want to return.

  3. Our customer support team will guide you through the return procedure and provide you with a return authorization and instructions.

Return Shipping

Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method to ensure your return is received by MK Soft.

Refund Process

Once your returned item is received and inspected, we will send you an email to notify you that we have received it. If your return is approved, your refund will be processed within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase.

Exchanges

If you would like to exchange an item for a different product or service, please contact our customer support team, and we will assist you in making the exchange process as smooth as possible.

Contact Us

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at [your contact email or phone number].

Thank you for choosing MK Soft. We are committed to providing high-quality solutions and ensuring your satisfaction. Your trust in our products and services is greatly appreciated.